faq

Q: How can I customized a product?

After placing the order, choose a photo that you want to customized and send it to us through WhatsApp +60123113309 or find us on Insta: @weeeeeeeelab .

Q: How long will it take to customized a product?

We normally take 20 days to complete a product not included shipping time. If products with simpler design like words or self-portrait printing service will take 5-10 days to produce.

Urgent order can be accepted with additional fees and get the products within 5 days.

Q: How much is the shipping fee?

West Malaysia: Free shipping for all products

East Malaysia: RM10

Singapore: RM30

For other countries, kindly contact with us before placing the orders.

Q: How long can I recieve the parcel after sending out?

West Malaysia: 3-5 working days

East Malaysia: 10 -14 working days

Singapore area: 5-8 working days

Other ountries : 10-20 working days

Q: Can I modify the illustration before printing out?

We will send you the illustration after our designer finished drawing the portrait.

Every illustration can be modify 1 time before producing.

Q: What if I only have separate photos, can you draw it into one portrait?

Yes. Depend on the difficulty of the photo, additional fees (from RM15+) will be needed.

Q: What payment methods do you accept?

We suggest online bank transfer.

For those who need different payment methods such as Paypal/TnG/Alipay please contact us for more information.

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Q: 請問該如何下單?

先選好畫風和產品,確認訂單後把匯款資訊和想繪製的照片透過 WhatsApp +60123113309 或是 IG: @weeeeeeeelab 發給我們開始排單繪製。

如果不確定該照片是否適合繪製,可以在下單前先咨詢客服。

Q: 請問製作時間需要多久呢?

一般畫像繪製時間+產品製作需要約20天(不含郵寄時間)

印製自畫像和文字款的產品約5-10天

急單繪製可在5天內完成,需額外費用

Q: 請問運費怎麼計算?

西馬:所有產品一律包郵

東馬:RM10

新加坡:RM30

其他國家地區,請先向客服詢問運費再確認訂單。

Q: 包裹寄出後多久可以收到呢?

西馬:3-5 工作天

東馬:10-14 工作天

新加坡:5-8 工作天

其他國家:10-20 工作天

Q: 請問畫像繪製好後可以修改嗎?

當設計師完成繪製後,我們會把畫像先發給你確認,也會在印製前提供一次修改畫像的機會。

Q: 如果我沒有適合的合照,可以用分開的照片拼接成畫像嗎?

可以的。我們會根據畫像的難易度額外一些拼接費用(RM15+)。

Q: 請問我該怎麼付款?

我們目前廣泛接受線上轉帳(Bank Transfer),如果你是外國人或有其他付款需求(Paypal/TnG/支付寶),請直接聯絡我們詢問詳情。